Shipping policy

Retailreri, operated by HENAN ZUNZHOU CULTURE AND MEDIA CO., LTD., with its registered and designated return address at UNIT B12, 5TH FLOOR, BUILDING 4, ZHENGZHOU 1908 SHOPPING PARK, NO. 66 ZHONGFANGYUAN ROAD, JINSHUI DISTRICT, ZHENGZHOU CITY, HENAN PROVINCE, CHINA, offers shipping to destinations supported by our checkout.

This policy applies to purchases from the Retailreri online store, including celestial wall decorations, astronaut and desktop accessories, planet cushions, and plush decorations.

Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful payment confirmation. Business days are Monday through Friday, excluding public holidays observed by our fulfillment operations.

Processing time is separate from shipping transit time. Creating a shipping label does not by itself mean that an order has been dispatched.

During holidays or periods of high demand, processing may take longer. If we cannot dispatch within the stated timeframe, we will notify you promptly, provide a revised estimate where available, and offer cancellation and a full refund for the unshipped order. We will obtain your agreement to a delay where required by applicable law.

If we cannot fulfill an item, we will inform you and refund the unavailable item and associated charges for delivery services not provided. We will not substitute a materially different product without your agreement.

Shipping Fees

Standard shipping fees are calculated using the merchandise subtotal after discounts and before taxes, shipping fees, or import charges.

For orders below $39.99, standard shipping costs $12.99.

For orders of $39.99 or more, standard shipping is free.

All amounts above are in US dollars (USD). Available shipping options and applicable charges are displayed at checkout before payment. We will not add an undisclosed shipping surcharge after you complete your purchase.

Free standard shipping applies to delivery of your order. It does not mean that change-of-mind return shipping or separate import charges are free.

Estimated Delivery

Standard delivery typically takes 7–15 business days after dispatch. Including the 1–3 business day processing period, the total estimated delivery time is 8–18 business days after payment confirmation.

Delivery times may vary because of customs processing, carrier operations, public holidays, weather, or transportation disruptions. These estimates are not guaranteed arrival dates unless we expressly agree otherwise.

Estimated delivery times do not override agreed delivery deadlines or mandatory rights relating to delayed or undelivered orders.

If you need an item for a particular date or event, contact [email protected] before ordering. Arrival by a specific date is not guaranteed unless we expressly confirm it.

Order Tracking

When tracking is available, we will email a shipping confirmation with tracking details. Tracking information may take additional time to become active or display new carrier scans.

The estimated transit period begins when the order is dispatched, rather than when a shipping label is created.

If you have not received shipping information after the stated processing period, or tracking appears inactive for an extended period, contact [email protected] with your order number.

Delivery Information and Address Changes

Provide accurate and complete delivery information, including the recipient’s name, street address, apartment or unit number where applicable, and the correct postal code.

To request an address correction, email [email protected] as soon as possible. We will try to assist, but changes cannot be guaranteed once fulfillment is underway or after dispatch.

If an address error causes a parcel to be returned, we will discuss the available options with you. Any additional reshipping charge will be explained and agreed before reshipment, where legally permitted.

If we made the addressing or fulfillment error, we will cover the necessary costs to resolve it.

An unsuccessful delivery or returned parcel does not automatically cause you to lose the amount paid. Any cancellation, refund, or permitted deduction will be assessed according to the circumstances, our Return and Refund Policy, and applicable law.

Delayed, Missing, or Damaged Deliveries

If your parcel is significantly delayed, missing, damaged, or marked as delivered but cannot be located, contact [email protected] with your order number and details of the issue.

We will investigate with the carrier and arrange an appropriate resolution, including replacement or refund where warranted or legally required. A delivery scan does not automatically settle a non-delivery claim. Handing goods to our carrier does not automatically transfer responsibility for loss or non-delivery to you.

Please report damaged products, incorrect items, or missing components as soon as reasonably possible. Photographs of the product and packaging can help us assess the issue. If photographs are unavailable, contact us to discuss another way to assess the problem.

Retain the product and packaging where reasonably possible while we arrange assistance. Do not use broken mirrors, cracked ceramics, unstable decorations, or other damaged items that could be unsafe.

Damaged, faulty, incorrect, or materially misdescribed products are handled under our Return and Refund Policy. Retailreri covers the necessary return shipping costs for these issues. We will not require unsafe items to be returned without suitable instructions.

Reporting a problem outside our voluntary return period does not remove any applicable statutory rights.

Customs and Import Charges

International shipments may incur customs duties, import taxes, or clearance fees. Unless included in the price or collected at checkout, applicable import charges are the recipient’s responsibility where permitted by law. Information about additional charges will be provided before purchase where legally required.

Free standard shipping does not cover separate import charges. Customs inspections and clearance procedures may affect delivery time.

We do not collect the same import charge again when it has already been included or collected by us. If a carrier or customs authority requests payment of a charge you believe was prepaid, contact us with the relevant notice and your order details so we can investigate.

For questions about charges displayed at checkout, contact [email protected] before placing your order.

Cancellations, Returns, and Refunds

To request cancellation, contact us promptly. If the order has not shipped and fulfillment can be stopped, we will cancel it and issue a full refund. If shipment can no longer be stopped, we will explain the applicable return process.

Our Return and Refund Policy provides a voluntary 30-day return request period after delivery, in addition to applicable statutory rights. Returns are sent to our designated company and return address in China.

For change-of-mind returns, customers pay the direct return shipping costs unless applicable law requires otherwise. We do not charge restocking fees or deduct the original cost of free shipping from refunds.

Approved refunds are issued to the original payment method within 7 business days after approval, or sooner where required by law. Canceled orders are refunded within 7 business days after cancellation is confirmed, or sooner where legally required. These processing periods do not extend mandatory refund deadlines.

Consumer Rights

Nothing in this policy excludes or restricts mandatory consumer rights. Where applicable law requires different delivery, cancellation, return, or refund treatment, those requirements take precedence.

For shipping questions or assistance with a delivery, email [email protected].