Refund policy

Retailreri offers a voluntary 30-day return policy for eligible purchases from our online store. You may request a return within 30 calendar days after delivery, subject to the conditions below. This policy applies to purchases worldwide and does not limit mandatory consumer rights.

Return Eligibility

For a voluntary change-of-mind return, submit your request within 30 calendar days after delivery. Products should be unused, clean, and in their original condition, with all supplied parts, accessories, and components. Please include the original packaging and protective inserts where reasonably possible, together with your order number or another proof of purchase.

Celestial wall decorations, moon mirrors, and hanging ornaments should not have been permanently installed, glued, cut, repainted, or otherwise altered. Please include any supplied hanging components. Opening packaging and carefully inspecting an item does not by itself make it ineligible.

Astronaut figurines, decorative trays, vases, frames, and desktop accessories should be free from stains, residue, scratches, or damage caused by use or improper handling.

Planet cushions and plush decorations should be unwashed and free from stains, odors, pet hair, or other signs of use. Carefully removing an item from its packaging to inspect its appearance and texture does not by itself make it ineligible.

For products sold as a set, return all included pieces for a full change-of-mind refund. If only part of a set is faulty, damaged, or missing, contact us so we can arrange an appropriate solution.

These conditions apply to our voluntary return policy. They do not remove statutory rights to inspect products or obtain remedies for faulty, damaged, incorrect, or misdescribed goods. Missing original packaging does not by itself invalidate a statutory claim.

Requesting a Return

Before sending an item back, email [email protected] with your order number and the item you wish to return.

You may explain your reason to help us assist you. A reason is not required when exercising an applicable statutory right of withdrawal.

Our registered company address and designated product return address are the same: HENAN ZUNZHOU CULTURE AND MEDIA CO., LTD., UNIT B12, 5TH FLOOR, BUILDING 4, ZHENGZHOU 1908 SHOPPING PARK, NO. 66 ZHONGFANGYUAN ROAD, JINSHUI DISTRICT, ZHENGZHOU CITY, HENAN PROVINCE, CHINA.

Returns are sent to China and may require international shipping, depending on your location.

Contact us first so we can identify your order and provide packing and shipping instructions. Do not send a return to a different address printed on the original delivery package.

For voluntary returns, dispatch the goods within 14 calendar days after receiving our return instructions. Contact us if you need additional time. Any applicable statutory deadline takes precedence.

Package items securely, using protective materials appropriate for mirrors, ceramics, delicate ornaments, and other fragile products. Include your order number inside the parcel and retain your shipping receipt. Tracked return shipping is recommended.

Contacting us first helps prevent delays and misdirected packages. Our approval is not a condition for exercising a statutory right where applicable law allows you to do so by notifying us.

Return Shipping Costs

For change-of-mind returns, including personal preference or choosing an unsuitable size, color, or style, you are responsible for the direct return shipping costs to our designated address in China, unless applicable law requires otherwise.

Return shipping costs depend on your location, carrier, and the parcel’s size and weight. International shipping may cost more than domestic shipping. You may obtain a quote from your chosen carrier before sending your return.

If a product is faulty, arrives damaged, is materially different from its description, or was sent incorrectly, Retailreri will cover the necessary return shipping costs. Contact us before paying for shipping so we can arrange a prepaid label, reimbursement of an agreed reasonable shipping cost, or another appropriate solution at no cost to you.

We do not charge restocking fees or deduct the original cost of free shipping from your refund.

Original shipping charges paid at checkout are generally non-refundable for voluntary change-of-mind returns, except where reimbursement is legally required. Where an applicable statutory withdrawal right requires reimbursement of standard outbound delivery charges, we will reimburse those charges. Any additional amount paid for an upgraded delivery service is refundable only where required by law.

For returns resulting from faulty goods or our fulfillment error, we will reimburse the original delivery charges attributable to the affected goods, including any further amount required by applicable law.

Damaged, Faulty, Incorrect, or Missing Items

Please inspect your order after delivery and contact [email protected] as soon as you discover damage, a defect, missing components, or an incorrect item.

Provide your order number, a description of the issue, and photographs where reasonably available. If you cannot provide photographs, contact us to discuss another way to assess the problem.

Keep the item and packaging where reasonably possible while we arrange assistance. Do not use broken mirrors, cracked ceramics, unstable ornaments, or other damaged products that could be unsafe. We will not ask you to return unsafe items without suitable instructions.

Depending on the circumstances and your applicable rights, we will arrange a repair, replacement, or partial or full refund. You will not have to pay necessary shipping costs to resolve a confirmed fault or our fulfillment error. A return may not be necessary where we confirm this in writing.

Minor variations in materials, finishes, or colors may occur where accurately described on the product page. Such variations do not remove your right to a remedy if a product is faulty or materially different from its description.

Our voluntary 30-day return period does not shorten any applicable legal guarantee or statutory claim period.

Refunds

For voluntary returns, we will inspect the returned goods and communicate the outcome within 7 business days after receipt. If a refund is declined or reduced, we will explain the reason. Any reduction must be permitted by applicable law and supported by the condition of the returned goods.

Approved refunds will be issued to the original payment method within 7 business days after approval, or sooner where required by applicable law. We will not require you to accept store credit instead of a refund to which you are entitled.

These processing periods do not extend any mandatory refund deadline. Where applicable law requires a refund based on your withdrawal notice or evidence that goods have been sent back, we will follow that requirement rather than wait for our usual inspection process.

Refunds reflect the amount actually paid for the returned goods, including discounts applied at purchase. Eligible delivery charges will also be included.

Your bank or payment provider may require additional time to display the refund after we issue it. If a refund has not appeared after we confirm it has been issued, contact [email protected] for assistance.

Exchanges

For a different product, size, color, or style, contact us first to confirm availability and the exchange process.

We will explain any price difference or applicable shipping charge before you agree to an exchange. Change-of-mind exchanges follow the eligibility and return shipping conditions in this policy.

If an exchange is unavailable, you may make an eligible return and place a new order. This does not affect any right to a replacement or another remedy for faulty or incorrect goods.

Order Cancellations

To request cancellation, email [email protected] as soon as possible and include your order number.

If your order has not shipped and we can stop fulfillment, we will cancel it and issue a full refund to your original payment method within 7 business days after confirming cancellation, or sooner where legally required.

If fulfillment can no longer be stopped or the order has already shipped, we will explain the available return process. This does not restrict any applicable statutory cancellation or withdrawal right.

Statutory Consumer Rights

Our voluntary 30-day return policy is offered in addition to mandatory consumer rights. Nothing in this policy excludes or restricts applicable withdrawal or cancellation rights, legal guarantees, or remedies for faulty, damaged, incorrect, or misdescribed goods.

Return conditions, shipping charges, refund deductions, and processing timelines apply only to the extent permitted by applicable law. Where mandatory requirements differ from this policy, those requirements take precedence.

Discounted products follow the same return policy as other eligible products. They are not excluded solely because they were purchased at a reduced price.

For assistance with returns, exchanges, cancellations, or refunds, email [email protected].