Contact information
Thank you for visiting Retailreri.
If you have questions about our celestial wall decorations, moon mirrors, astronaut figurines, desktop accessories, planet cushions, plush decorations, or an existing order, we’re here to help.
You can also contact us for assistance with payments, shipping, cancellations, returns, exchanges, and refunds.
Customer Service
Email:
[email protected]
We normally respond to customer inquiries within 1–2 business days. Messages received during weekends or public holidays may require additional response time.
For order inquiries, include your order number and the email address used at checkout. Please do not send passwords or full payment card details.
For product questions, include the product name or page link so we can identify the item and assist with available information about dimensions, materials, package contents, or care instructions.
If an item arrives damaged, incorrect, or incomplete, describe the issue and attach photographs where reasonably available. If photographs are unavailable, contact us so we can discuss another way to assess the problem.
Company Information
Store Name:
Retailreri
Legal Company Name:
HENAN ZUNZHOU CULTURE AND MEDIA CO., LTD.
Registered and Product Return Address:
UNIT B12, 5TH FLOOR, BUILDING 4, ZHENGZHOU 1908 SHOPPING PARK, NO. 66 ZHONGFANGYUAN ROAD, JINSHUI DISTRICT, ZHENGZHOU CITY, HENAN PROVINCE, CHINA
This address serves as both our registered company address and our designated product return address. Returns are sent to China and may require international shipping, depending on your location.
Shipping and Order Assistance
For delivery questions, include your order number and any relevant tracking information. If a parcel is delayed, missing, damaged, or marked as delivered but cannot be located, contact us so we can investigate and arrange appropriate assistance.
If you need to correct a delivery address or request cancellation, email us as soon as possible. Changes cannot be guaranteed once fulfillment is underway or after dispatch. Applicable cancellation and consumer rights remain unaffected.
Processing times, delivery estimates, and shipping charges are explained in our Shipping Policy.
Returns, Exchanges and Refunds
To request a return, exchange, or refund, email [email protected] with your order number and the product concerned.
Eligible change-of-mind returns may be requested within 30 calendar days after delivery, subject to our Return and Refund Policy. This voluntary return period does not limit statutory rights relating to faulty, damaged, incorrect, or misdescribed products.
Please contact us before sending a return so we can identify your order and provide appropriate packing and shipping instructions. Use the designated return address shown above, rather than a different address printed on the original shipping label.
For voluntary returns, dispatch the goods within 14 calendar days after receiving our return instructions, unless we agree otherwise. Applicable statutory deadlines take precedence.
Customers pay the direct return shipping costs for change-of-mind returns unless applicable law requires otherwise. Retailreri covers necessary return shipping costs for faulty, damaged, incorrect, or materially misdescribed products, as explained in our Return and Refund Policy.
Contacting us first helps avoid delays and misdirected packages. Prior approval is not required where applicable law allows you to exercise a statutory right by notifying us.